Communication

Reactive conversations: what not to have, how not to be

February 10th, 2011

Yesterday I offered some collaborative conversation tips and suggestions, thanks to Richard Eppel (StrategicMomentum).

Those speaking and listening tips can help your team create (and enjoy) collaborative conversations. Those are the open and authentic exchanges between individuals. They are the conversations that generate sincere personal interaction, high-energy and high-performance among co-workers, among team members.

Collaborative conversations are the opposite of reactive conversations. Those are the ones you want to avoid, the conversations [...]

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Collaborative conversation: what it takes

February 9th, 2011

Collaborative conversations do not have to follow a standard format, a set script, or rigid dialogue.

They simply require that all parties have complete and equal opportunity to share, to be listened to, and to clarify and verify what they hear the other person say.

There are a number of processes available for building collaborative conversation as the normal communication behavior. Several resources are listed below.

Here [...]

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Collaborative conversation: key to team engagement

February 8th, 2011

Conversations come in two main “flavors” — reactive and collaborative. Reactive conversations undermine communication between individuals or teams, while collaborative conversations enhance it. Reactive conversations build walls, while collaborative conversations build bridges.

(Richard Eppel, Strategic Momentum)

Conversations provides the critical crux of engagement within an organization.Whether we mean “employee

Richard Eppel

engagement” or “team engagement” or “organizational engagement”, successful engagement is essential to [...]

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