Reality is that every individual within a healthcare organization impacts, in some way, the client’s experience. Not everyone realizes that reality.
Every Client’s Experience generates excitement among individuals by demonstrating and emphasizing the variety of ways in which they impact the client’s experience. The program satisfies managers and administrators by giving hands-on practice in techniques that allow an office, department, unit, or team to move clients’ experiences toward “excellence.”

This workshop appeals to organizations that enjoy presentations with very high-levels of interaction and discussion, as opposed to lecture-type.

Content Points:

• The relevant role every individual plays in affecting a client’s experience
• The connection between environment and atmosphere and experience
• The contribution individual attitude makes to atmosphere
• Tactics and techniques for creating a Continuous Improvement Attitude

Learning Objectives. Each participant will learn to:

• Create a direct connection between client experience and a successful facility.
• Develop specific “experience plus” tactics for your clients.
• Learn a specific Continuous Improvement Process for Client Experience.
• Work with increased energy–physical, mental and spiritual–that will infuse your center.
• Bring in tons of humor to enrich their own work lives and the experiences of your clients.
• Apply their own creativity.

To return to Culture to Engage Programs list, click here.

+++++++++++++++++

• Share
• Tweet