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What’s the Skinny?
I confer with you via telephone (or in person) to determine what you want and need in your
participants’ Black Bags. From that discussion we agree on the content, number, duration and sequence of the specific modules.
You may note that the most frequent format/sequence is 2½ hour modules, at two-week
intervals. Between 6 and 10 modules are frequently offered.
(Communication and Patient Satisfaction are most popular, by far!)
Once we make those decisions. we’re just about off and running. You determine the location
and specific time/dates for the modules. I prepare and pre-ship relevant materials to the address you indicate. We confer via telephone a few days before each session.
I arrive at each session at least one hour before we start. I am eager to meet and
converse with participants. This becomes more valuable as we move through the sessions and
participants’ follow-up questions begin to arise.
My facilitation of every module includes: lecture, discussion, individual reflection,
small-group activity, case studies, and debriefing. To insure that participants assume true ownership of the concepts and the techniques, it is imperative that they be actively engaged in every part of every
session.
An immediate evaluation sheet follows every session. As well, a “how is
it working?” evaluation follows every three sessions. I will schedule informal conversations with you and members of your team to insure that the Black Bag is meeting expectations.
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