Wright Results » Communication

Engagement and Performance: Intensity Plus!

admin — Thu, 31 Mar 2011 17:37:37 +0000

Employee engagement drives business performance. Successful businesses are intent on improving their business performance. We might say that a continuous goal is performance intensity.

Here’s a simple truth: the number of employees in your company who are fully engaged in their work drives your business performance. Here’s another simple truth: the quality of their individual engagement in their jobs, their team [...]

Are there BHAGs in your future?

admin — Wed, 16 Feb 2011 19:08:37 +0000

Yesterday we took a look at how an envisioned future is critical to continuous business success. Today let’s look at the first step to making that vision something that will stimulate employees to action and move the company ever-forward.

Jim Collins and Jerry Porras refer to the BHAG, as in the Big, Hairy, Audacious Goal. [...]

Reactive conversations: what not to have, how not to be

admin — Thu, 10 Feb 2011 16:41:30 +0000

Yesterday I offered some collaborative conversation tips and suggestions, thanks to Richard Eppel (StrategicMomentum).

Those speaking and listening tips can help your team create (and enjoy) collaborative conversations. Those are the open and authentic exchanges between individuals. They are the conversations that generate sincere personal interaction, high-energy and high-performance among co-workers, among team members.

Collaborative conversations are the opposite of reactive conversations. Those are the ones you want to avoid, the conversations [...]

Collaborative conversation: what it takes

admin — Wed, 09 Feb 2011 14:39:28 +0000

Collaborative conversations do not have to follow a standard format, a set script, or rigid dialogue.

They simply require that all parties have complete and equal opportunity to share, to be listened to, and to clarify and verify what they hear the other person say.

There are a number of processes available for building collaborative conversation as the normal communication behavior. Several resources are listed below.

Here [...]

Collaborative conversation: key to team engagement

admin — Tue, 08 Feb 2011 14:04:20 +0000

Conversations come in two main “flavors” — reactive and collaborative. Reactive conversations undermine communication between individuals or teams, while collaborative conversations enhance it. Reactive conversations build walls, while collaborative conversations build bridges.

(Richard Eppel, Strategic Momentum)

Conversations provides the critical crux of engagement within an organization.Whether we mean “employee

Richard Eppel

engagement” or “team engagement” or “organizational engagement”, successful engagement is essential to [...]

Attention to freedom

admin — Wed, 01 Dec 2010 14:23:10 +0000

Rosa Parks made her stand 55 years ago. Today.

Ms Parks refused to surrender her seat on a Montgomery, AL, city bus. As a result of Ms Parks demonstration that she was free to hold her seat, she

Was arrested and convicted of disorderly conduct, Inspired a 381 day boycott of the Montgomery bus system, Gave rise to Rev. Martin Luther King’s emergence as a civil rights leader, Sparked [...]

Focus on encouragement

admin — Tue, 30 Nov 2010 18:34:12 +0000

22.22

Employee engagement can initiate and propel itself. In fact, it should provide its own spark. In fact, the 22 November postings (hence the 1.22, 2.22…21.22 headings) have explored mutual reinforcement. We’ve explored such pairs as engagement and confidence, engagement [...]

Focus on excitement

admin — Mon, 29 Nov 2010 14:04:12 +0000

21.22

Engagement in one’s work is exciting. It generates senses of accomplishment, achievement, commitment…and making a difference.

Excitement stimulates energy: physical, mental and emotional. Excitement heightens enthusiasm: the good feeling of “this makes a difference”. Excitement impacts others: positive experience can be contagious in work situations.

What can you and your workforce do to experience more excitement and more engagement?

Three suggestions to link excitement and engagement:

Introduce “excitement” into the vocabulary. Encourage people to [...]

Focus on satisfaction

admin — Fri, 26 Nov 2010 06:24:02 +0000

20.22

What better day to focus on satisfaction than the day after Thanksgiving?

And not just thanks to filled bellies!

When one engages in her work, her assignment, her team project, she experiences a sense of satisfaction. “I feel good that I can make something happen.”

Investing one’s time, energies, wisdom, skills, and/or creativity produces a feeling of reward. “I get a good feeling, a sense of positive results, from the effort I’ve [...]

Focus on gratitude

admin — Thu, 25 Nov 2010 06:33:17 +0000

19.22

Gratitude and engagement are definitely linked. Consider, please:

Being grateful has emotional rewards. Being engaged offers emotional stimulation. Gratitude expressions are well received. Engagement demonstrations are positively viewed. Giving thanks generates more to be thankful for. Engaging gives more reason (desire) to engage. “Thank you” is an engaging statement. Positive engagement generates “Thank you’s.”

Can you think of other links between gratitude and engagement? Please leave a comment.