Communication | Opportunity | Resources | Engagement
14.22
Every employee receives something, some things, some value from the work she perform. In other words, every employee receives some ROE: return on engagement.
Probably safe to say the ratio between engagement (quantity and/or quality) and the return is pretty proportionate. IOW, the more you engage, the more you receive.
But what makes up that ROE? And is it the same type of return for all employees?
Most probably perceive their ROE [...]
Read more »8.22
Listening is the more critical half of communication. At least three reasons:
Listening rounds out the whole of communication. Listening magnifies the value of what one says in response.
Listening tells the speaker s/he matters. That imparts a sense of value and increases that person’s engagement in the communication.
Listening increases one’s awareness, perspective, options and intelligence.
.
Create for yourself a Listening Improvement Plan. That’s right, give yourself some LIP.
No matter how [...]
Read more »
This year summer won’t end until September 22: at precisely 23:09 EDT. But Labor Day is when we gear up for the last 4 months of the year. Do you and your business plan an upshift for any of these objectives for the rest of 2010?
Increased revenue?
Reduced expenses?
More customers, especially more satisfied customers?
Holding on to talent, especially if employment figures start to rise?
Recruiting more new talent, especially [...]
